Terms of service
TERMSMiscota E-Commerce S.L.
CIF B65730111
C/ Camí del Mig s/nº
08320 El Masnou (Barcelona), Spanien
Telephone: 0044 (0) 20 3389 5204
www.carethy.co.uk
The data from the commercial register: Register, Volume 42226, Folio 39, Hoja B404814 - Registration 1 ª
These general conditions regulate the contractual relationships in recruiting products. Ecommerce Carethy SL offers these products in the online store.
The following defined terms and conditions are only applicable to the contractual relationship between the user (see customer) of the website Carethy and the seller, the company's e-commerce Carethy SL, which owns the online store.
www.carethy.co.uk
1. PURPOSE
1.1. The purpose of the terms and conditions is the delivery of the products offered in the online shop, for a fee.
1.2. By accessing the website, the customer is obliged to agree to these rules and conditions.
2. EFFECTIVE DATE
2.1. These conditions, together with the order, form the contract between Carethy and the customer for the delivery of the products. There are no other conditions.
2.2. Once the customer agrees to read the general conditions and accepted them, it is assumed that the customer agrees to this.
3. ORDER
3.1. To place an order, the customer must be at least 18 years old.
3.2. Once the customer clicked on the "place order" button, the form with the personal data, which can be found in the online shop (24 hours), must be filled completely.
3.3. When the customer orders we will send an order number.
3.4. When ordering, the customer agrees to the terms. We can provide an estimated accept or reject.
3.5. If we accept the order of the customer, we confirm that by sending an order confirmation. If the customer made the e-mail adress available in the personal information, we will send the order confirmation this way. If the order is not being accepted, we will try to contact the customer by e-mail or telephone.
3.6. We are doing the best we can to provide customers with sending the order confirmation and deliver the right products. Yet it may happen that we can´t supply every product, for example because we do not have them in stock. In such a case we keep the costumer informed and offer alternative products. If the costumer does not agree with our proposal, we will cancel the order and report that you will not have to pay fees for the products that we can´t deliver. In rare cases, the prices of the products in our online shop can be wrong or can have unjustified low prices. When this happens, and we already confirmed a customer´s order, we will contact directly to pass on the confirmation with the right prices. In the case the prices are much higher, the customer can still cancel the order and we will refund the amount that is paid.
In case some of the products ordered are out of stock and we do not receive replies to e-mail requests and calls alerting the customer, the company reserves the right to cancel the products concerned and send the rest of the order. In case of disagreement when receiving the order, return policies of Article 11 shall apply.
3.7. You can cancel your order within the first hour of purchasing if the parcel has not yet left our premises
4. DELIVERY OF YOUR PRODUCTS
4.1 We will supply the products according to the General Terms & Conditions, which are reported in the order information.
5. PRODUCT
5.1 We attach great importance to information, such as the characteristics and functions of products, given by the technical description or our partner companies or the pictures of the manufacturer. This all happens within the boundaries of technology and in accordance with the highest market standards.
5.2 Read carefully the products description before buy it. The shown image can differ from the end product. If you have a doubt contact us before purchasing the product.
6. PRICE
6.1 The price of the products can be seen clearly on the website. The price and terms of the product may vary. At the time the costumer makes an order, these are the valid prices.
6.2. We reserve the right to charge the order on the date we receive the order.
6.3. The selling prices in our online store are as follows: If the customer lives in the European Union, all the prices are included with VAT. Except when the delivery is made in a tax-free zone, we take the total amount. The customer needs to indicate this under ´other comments or special requests?´.6.4. The shipping costs are not included in the price of the product. The shipping costs are paid by the customer and will be added to the total price of the selected products. The customer will be informed about the additional costs for the confirmation of the order and the closure.
6.5 We reserve the right to modify our prices at any time. We require ourselves that the current prices on the website, you see at the time of order, apply.
7. AVAILABILITY
7.1. De customer should be aware that the orders will be send, depending on the availability of the stock. If one of the ordered items is not in stock , we will contact the customer (at the date of order) by sending an e-mail with the possible delivery time of the products. If the customer doesn´t want to wait, he can ask for a refund of the amount he paid for the products that can´t be delivered.
7.2 If one of the products of the order is not available, we are required to send the available products and the shipping cost for the remainder of the purchase to be determined. If possible we will try a product of equivalent quality and price to replace the products which are not in stock. If this proposal is declined, we will deposit the amount of the products that were not available.
8. PAYMENT OF PRODUCTS
8.1. For maximum safety of the payments due, Carethy has a partnership with Caixa Catalunya. When the customer sees the symbol of Caixa Catalunya, the client can assume that the payment is 100% protected.
8.2. If our security department suspects fraud or irregularities, Carethy has the right to cancel the transaction for security reasons.
8.3. Carethy offers customers three different methods of payment:- Payment by credit / debit card: If the buyer prefers to pay by credit card, the customer´s order can only be recognized and be progressed when the payment is approved by the bank. The online credit card payment conducted by the “Secure Socket Layer”, will encrypted your credit card information during transmission. For safety Carethy will check all the orders that will get paid by credit card. We accept American Express, Maestro and all Visa and MasterCard, which are verified by Visa as a secure payment method. For each order whose amount is higher than verified by Carethy, we ask you to show you identification as a proof of residence to send by fax or e-mail.
- Payment by bank transfer: The customer has to make the final payment to the account that is given. After completing the purchase, the customer will receive an automatic e-mail with the bank details for the payment. Important: for the transfer, the reference number has to be given, which appears when the order is made. If the reference is not available, the order is invalid and we give the money back after 7 days.
- Payment by PayPal: PayPal allows it to pay directly, without that you have to give the account information. PayPal encrypts confidential data, by using the best technologies available on the market.
8.4. If the purchase by and an end user or a business is done, an invoice will be set. This invoice is the amount of VAT, if applicable and shipping
9. DELIVERY OF THE GOODS
9.1. We ship the products to the customer to the delivery address indicated in the data.9.2. On the website, in the shopping cart, you see the final amount of money increased with the shipping costs.
9.3. When an article indicates “in stock”, the time between ordering and delivery of the transport company depends on 2 factors:
1. The delivery time (4-6 days) = payment confirmation + preparing the shipment after receiving the package by the employees of the transport company. The time depends on the availability of the products.
2. The delivery of the order is determined by the employees of the shipping company. The customer will be informed by the e-mail “your order has been shipped”. These times are in working days.
9.4. We deliver the goods once payment is properly implemented and monitored. They will be supplied depending on the selected shape:
· SEUR: road transport, delivery within 1-2 working days
9.5. With the above hours and days we mean working days and working hours, so that´s excluding Saturdays, Sundays and holidays. If for whatever reason, this period will be exceeded, Carethy will find an alternative solution.
9.6. The customer agrees that there is a representative in the declared place of residence in order to receive the package. If there is nobody at the first delivery attempt, then the delivery company will come back several times. If the package is still not delivered after these time, then it will be returned to us. The amount paid by the customer will be refunded, without shipping costs, and costs of return.
9.7 Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior to buy.
10. PRODUCT WARRANTY
10.1. All products offered by Carethy have warranty. If one of the products is affected by a manufacturing fault, we promise, two years from delivery, to replace it with a new one or we pay the money back. In this case, all costs of the return and redelivery are for Carethy.
10.2. The customer must contact us if a product is missing and send an e-mail within 14 days, after knowledge of it, send it to us. In this way we ensure that the product will still be delivered. In case that the problem is not guaranteed, the customer will have to pay additional costs if there are any.
11. THE RETURN AND REPLACEMENT OF PRODUCTS
11.1. If the Customer is not satisfied with the product which have purchased from us, he can change or return the product within 14 days of delivery of the goods and get a refund of the product returned no longer than 30 days. The cost of return of package will always be a customer responsibility. 6.95 euro in Spain and 9.95 euro for countries outside Spain.
11.2. If the product arrives damaged, harmed or with any anomalies, the customer is obligated to inform Miscota immediately upon receiving the product. Guidelines and advice will be given by Customer Service upon contacting them. See section 11.3 for more on this matter.
11.3. To be eligible for a refund or a replacement product, the following guidelines have to be followed.
• Products must be returned in the original packaging and/or in the box they arrived in. If this is not possible, packaging of at least similar quality has to be used. The customer may not staple the product or the packaging, neither may they add any form of stickers.
• The product may not have been used in any way that could have decreased its value or caused the product any harm.
• Returned products must be accompanied by the delivery note along with the reason/s for the return written on paper. This is to make the return faster and the process easier to handle.
11.4. The condition of the returned product will be assessed once it has been returned to the warehouse. If the product does not comply with the standards and requirements set for a return or if the status differs to that stated by the customer, we may in our sole discretion refuse or lower the amount of money to be refunded.
11.5. After a successful return the customer will be contacted by the company to be informed of a refund via the same payment channel chosen and used by the customer. If the customer has requested a replacement product, they will be contacted to be informed of the procedures to follow.
12. AFTER SALES SERVICE
If you wish to speak to our Customer Service:- Please contact us on 937023201, Monday to Friday from 09:00 to 19:00
- You can send us a message using the contact form
13. OBLIGATIONS OF THE CUSTOMER AND MISCOTA
13.1. Carethy would like to provide its customers with the necessary information and the products that are offered. Carethy in the case of force majeure, the absence of a customer or unforeseen conditions by a person of the contract, and for the non-fulfillment of these conditions, is not responsible.
13.2. The customer agrees to the order form and filled in the fields correctly with help of the instructions. Carethy protects data in accordance with the law. The customer agrees to pay the price of the products, including sales tax and shipping.
13.3. We recommend saving a copy of the data made by the purchase of the product. Carethy is not responsible for loss of data, files or in general for damage not due to a backup failure.
13.4. Carethy is not responsible for the consequences arising from the improper use of our products.
14. COMMENTS
All reviews, written by customers, are controlled by the marketing team. If the rating is against the law, ethics or morality (abusive publicity, defamation, insults, remarks out of context..) are violated, Carethy has the right to reject or edit.
15. PRIVACY
15.1. The personal data of the customer, for us available, are essential for the transmission of orders an invoicing. In the absence of this information, the order will be canceled automatically. When registering on our site, the client agrees to provide us with the valid data. These data are for the service of Carethy and correct identification of de registered costumer, as well as sending information and advertising for different products and offers that Carethy offers on its website.
16. AUTHOR
16.1. All content in de Carethy Online Store (images, text, names, trade marks and videos) are property of Carethy. The doubling of the whole on the content in any form must have prior, and the explicit approval by Carethy.
17. LAW AND JURISDICTION
17.1. This agreement shall be governed in accordance with Spanish law and European law.
18. OFFERS AND COUPONS
18.1. If the offer is not otherwise provided, all actions and vouchers are valid for one month.
18.2. The voucher promotions are only valid on the price of the product and are only applicable once.
18.3. To take advantage of a discount coupon action must always be a minimum amount purchased. If there is no minimum amount indicated, it is €60.
18.4. Carethy has the right to exclude a person who abuses the action or wants to repeatedly use the action under different identities.
18.5 You can only use one coupon per purchase. Coupons are not cumulative.
