Customer Center
How long does it take to process a refund?
Please note that depending on the carrier you chose, the package will take between 5 to 10 days to arrive to our facilities. Once it arrives, it can take up to 10 days to make all of the necessary arrangements, therefore a return can take up to 20 days. Once the refund is verified, we will notify you of the result and proceed with the corresponding payment.
Please remember that we do not make reposition orders.
